Verona What is home health aide?

Verona private home healthcare LLC provides skilled health care services wherever you call home. Our home health team works collaboratively with you, your family and your doctor to help you recover from illness, surgery or injury, regain your independence, and become as self-sufficient as possible.

Who would benefit from Verona Private Home Healthcare LLC?

You or a loved one may benefit from home health care if you :

• Are recovering from surgery, hospitalization or illness

• Need help to get out of the house

• Frequently visit your doctor or the hospital

• Need education to manage your condition effectively

• Are 65+ or any age with an underlying condition

What can I expect on the first home healthcare visit?

The first visit usually lasts longer than future ones 60- 90 minutes

1. Confirm Information

• Review your doctor’s orders or hospital discharge papers.

• Go over your medical history, allergies, and medications (prescription, over-the-counter, and supplements)

• Check your consent forms.

2. Health Assessment

• Ask about pain levels, mobility, diet, and daily activities

• Review your home environment to ensure safety (checking for fall risks, accessibility, etc.).

3. Care Plan Setup

• Discuss your goals

• Create a personalized care plan with visit frequency

Explain what services will be provided and who will visit you. How often will my home healthcare visit be?

The frequency and type of home health visits are based on your personal plan of care. Your doctor may change your plan of care as necessary, increasing or decreasing the number of visits or services provided, in order to provide you with the best home health care for your needs.

What Tasks Are Off Limits for Home Health Aides?

Home health aides are not authorized to perform medical tasks that require specialized training and licensure.

What services does your home agency provide?


We offer a full range of services from personal care, assistance with daily tasks, companionship, medical reminders, Dressing/light housekeeping, Bathing, Meal preparation, feeding, walking/ambulation, transportation to very places such as doctor's appointment to grocery shopping.

What areas do you serve?


We serve in Massachusetts and surrounding areas. Contact us to confirm if we operate in your neighborhood.

What are your office hours?


Our office is open Monday to Friday, 9:00 AM – 6:00 PM, and Saturdays from 10:00 AM – 3:00 PM. Appointments outside these hours can be scheduled upon request.

Can I choose my caregiver?


We always strive to match clients with caregivers who best fit their needs, personality, and preferences. If you ever wish to change caregivers, we’ll make adjustments promptly.

Are your caregivers available 24/7?


Yes. We offer flexible scheduling — from hourly visits to 24-hour, live-in care — depending on the client’s needs.

Here are 10 things Home healthcare aide are not allowed to do:

1. Administer intravenous (IV) medications: Only licensed nurses are authorized to handle IVs.

2. Changing sterile dressings requires medical training to prevent infection.

3. Provide medical advice or diagnose conditions: Only licensed healthcare professionals, such as doctors and nurses, are authorized to do this.

4. Inserting or removing catheters: Requires skilled nursing expertise.

5. Perform tube feedings: Must be done by licensed medical staff.

6. Administer injections or shots: This task should only be performed by trained healthcare professionals, such as nurses or doctors.

7. Prescribe or adjust medication: Medical authority is required in this instance.

8. Handle primary wound care: This involves special medical knowledge.

9. Operate complex medical equipment: Requires specific training beyond aide duties.

10. Make medical decisions for the patient: Typically, families and licensed professionals make these decisions.

At Verona Home Healthcare, We ae committed to protecting your privacy and safeguarding your personal and health information. This privacy policy explains how we collect, use, disclose and protect the information we receive from our clients, patients, and website visitors.

Information We Collect

We may collect the following types of information:

• Personal information: Name, address, phone number, email, date of birth, emergency contact details.

• Health information: Medical history, diagnoses, medications, treatment plans, and physician information (as required for care).

• Billing information: payment methods, and related financial information.

• Website information: When you visit our website, we may collect non-identifiable data such as IP address, browser type, and site usage statistics.

2. How We Use Your Information

We use your information to:

• Provide home healthcare and personal support services

• Communicate with you, your family, and your healthcare providers

• Manage billing, and administrative processes

• Comply with legal, regulatory, and accreditation requirements

• Improve our services and customer experience

We will never sell, rent, or share your information for marketing purposes without your consent.

3. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your data, including:

• Secure electronic health record (EHR) systems

• Staff training on HIPAA and privacy procedures

• Limited access to client files and information

• Encrypted communications and secure storage systems

4. Information Sharing and Disclosure

We may share information only when:

• Authorized by you or your legal representative

• Required for your care with healthcare providers

• Mandated by law (e.g., public health reporting, court orders)

• Necessary to prevent serious harm or ensure safety

5. Your Rights

You have the right to:

• Access and request a copy of your health information

• Request corrections or updates to your records

• Request restrictions on how your information is used or shared

• Receive a notice of any data breach affecting your information

Requests can be made in writing to our Privacy Officer at: 📧 support@veronahomehealthcare.com 📞 +1-617-733-2358

6. Website and Online Privacy

If you use our website:

• We may use cookies for functionality and analytics.

• We do not collect personal health information through the website unless you voluntarily submit it via forms or email.

• Our website may contain links to third-party sites; we are not responsible for their privacy practices.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

Contact Us

If you have questions or concerns about our Privacy Policy or how we handle your information, please contact: Privacy Officer – Verona Home Healthcare LLC 📧 support@veronahomahealthcare.com 📞 +1-617-733-2358